Policies

Returns & Exchanges

Returns

iUniforms accepts Returns for garments in original purchased condition with all labels and tags attached within thirty (30) days from the date of purchase. If the purchases were made using a credit card, the refund would be issued to that same card.

Effective April 1, 2019, a 15% Restocking Fee will be issued for all Returns.

iUniforms will return garments (or items) that have been worn, laundered, altered or personalized back to you without processing the Return.

Exchanges

Garment(s) (or items) for exchange will be processed if all labels and tags are attached and within thirty (30) days from the date of purchase.

iUniforms will return garments (or items) that have been worn, laundered, altered or personalized back to you without processing the Exchange.

How to Return or Exchange

• Complete a  Merchandise Return/Exchange form available at the school and on our website.
• Place your Return or Exchange inside a bag available at the school and drop into the Drop Box at the school; or
• Ship directly to us at the following address. Please note the cost of shipping will be your responsibility.
  
  iUniforms, Inc.
  2801 S. Federal Hwy #22858
  Ft. Lauderdale, FL 33335 

Canceling an Existing Order

iUniforms strives to process all orders within three (3) days from receipt. Once this process has started, it may be difficult to stop within that three (3) day window. Should this happen, it is the customer’s responsibility to ensure the ordered items are returned according to policy guidelines.

Should you wish to cancel an order or if you have any further questions, please email us at service@iuniforms.com or call us at 844-221-5230.

Manufacturer’s Warranty Policy

iUniforms takes great pride in the quality and workmanship of our products. We offer a Limited Warranty* against defects in materials or workmanship (zippers, buttons, stitches). If you believe you have received an item that has a defect, please return the garment to us. Upon evaluation, we will advise you if the defect is covered under the Limited Warranty. At our discretion, we will either repair the product without charge, or replace it with a comparable item in the same color and size.

Please note that the Limited Warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear (such as rips, tears, abrasions, UV degradation) or the natural breakdown of colors and materials over extended time and use.

Our Limited Warranty is valid only for the original purchaser against manufacturer defects for a period 30 days. To ensure the health and welfare of our staff, please properly clean all items before shipping to us for evaluation. Soiled garments will be sent out to a professional cleaning service prior to processing and we will assess an extra charge for that service. Please be advised that sending out a product for cleaning adds an unexpected delay of two weeks or more in the processing of your items.

You may return your item via the iUniforms drop boxes located at the schools or you may ship your items to us via US Mail, UPS or FedEx. However, the shipping charges will be your responsibility; please make sure to obtain a tracking number for your items. iUniforms is not responsible for lost in-bound packages.

*Warranty policy revised May 6, 2017